Frequently Asked Questions

Currently, we deliver exclusively within the United Kingdom. We are working on expanding our shipping destinations very soon to bring wellness to everyone.

We offer flexible shipping options to suit your schedule. Standard delivery (3–5 days) is £7.50, but it is complimentary on all orders over £50. You will always see the final shipping cost and available speeds at checkout before you pay. For a full breakdown of rates, please visit our delivery page

Yes. As soon as your discreet package is on its way, we will send you a Shipping Confirmation email with a tracking number (usually for Royal Mail or DHL).
You can click the link in the email to track your delivery in real-time. If you don't see the email within a few days of ordering, please check your spam folder or contact us.

If you are out, our courier will first try to leave your parcel in a secure safe place. If that isn’t possible, they will leave a card or send you an email outlining the next steps.
If your parcel is taken to a local collection point, it will be held for 7 days before being returned to us. Please remember to bring your missed delivery notice and a valid photo ID when collecting your order.

If your order hasn't arrived or you cannot locate it, please reach out to our Customer Care team within 14 days of your estimated delivery date. This allows us to trace the package with the courier immediately. Please note that we are unable to investigate or resolve claims reported outside of this timeframe.

We accept a wide range of secure payment methods. You can pay using all major credit and debit cards (Visa, MasterCard, American Express) or via digital wallets like Apple Pay, Google Pay, and PayPal.
We also offer flexible payment options through Klarna and Shop Pay to help you spread the cost. All transactions are processed securely.

Absolutely. We take your digital safety as seriously as your physical privacy. Our website uses advanced SSL encryption to ensure your personal and payment details remain 100% secure. You can read more in our privacy policy.

We pride ourselves on fast dispatch to get your order to you quickly. This means there is a only a small window of time to make changes.
Please contact our Customer Care team immediately if you wish to cancel. If your order hasn't been processed yet, we will cancel and refund you in full. However, if the parcel has already been dispatched, we will be unable to stop it. In that case, you may need to return the item once it arrives (subject to our returns policy).

You have 14 days from the date of purchase to make a return. Products should be unopened, unused or unworn, and have their original packaging and tags intact. For more information, check out our returns policy.

We use your information strictly to process your orders and ensure they arrive safely. We pledge never to sell, rent, or share your personal details with third parties.
For complete transparency, please read our full Terms & Conditions to find out more.

We take data protection incredibly seriously. Our store is powered by Shopify, a world-leading platform that adheres to the highest security standards (Level 1 PCI DSS compliant). This means your data is protected by bank-grade security. For full details on how we handle your information, please read our Privacy Policy.