Shipping policy

Last updated: 27 May 2026

Thank you for shopping with NaughtyNest. This Shipping Policy explains how, when, and where we deliver your order. It forms part of our Terms of Service and should be read alongside our Returns & Refunds Policy.

1. At a glance

  • We deliver to addresses in the United Kingdom only (England, Scotland, Wales, and Northern Ireland).
  • Evri Standard Delivery — £3.99, 2-3 working days.
  • DHL Express Delivery — £6.99, next working day.
  • Free Evri Standard Delivery on all UK orders over £50.
  • Orders placed before 12:00 (midday), Monday to Friday, are dispatched the same day.
  • Every parcel is sent in plain, discreet packaging — no branding, no product details visible.

2. Where we deliver

We currently ship to addresses in the United Kingdom only, including England, Scotland, Wales, and Northern Ireland. We are unable to deliver to:

  • Addresses outside the United Kingdom.
  • BFPO (British Forces Post Office) addresses.
  • Freight forwarding or parcel-forwarding services.

If you place an order for delivery outside our shipping area, we reserve the right to cancel the order and issue a full refund.

3. Delivery options and costs

All prices include VAT.

Evri Standard Delivery — £3.99

  • Expected delivery: 2-3 working days from dispatch.
  • Fully tracked.
  • FREE on UK orders over £50 (order value after any discounts, excluding shipping).

DHL Express Delivery — £6.99

  • Expected delivery: next working day from dispatch when ordered before 12:00 (midday), Monday to Friday.
  • Fully tracked, with delivery notifications.
  • A signature may be required on delivery.

Delivery to certain remote postcodes — including parts of the Scottish Highlands and Islands (AB, DD, FK, PH, IV, KW, HS, ZE), Northern Ireland (BT), the Isle of Man (IM), the Isles of Scilly (TR21-25), and the Channel Islands — may take one to two additional working days, regardless of the service selected. Charges for these areas remain the same.

4. Dispatch times

  • Orders placed before 12:00 (midday), Monday to Friday, are dispatched the same working day.
  • Orders placed after 12:00 are dispatched the next working day.
  • Orders placed on a Friday after 12:00, or at any time on a Saturday or Sunday, are dispatched on the following Monday.
  • We do not dispatch orders on UK bank holidays. Orders placed on a bank holiday are dispatched on the next working day.

During peak periods (such as Black Friday, Christmas, and Valentine's Day) dispatch may take an additional working day. We will let you know if a significant delay is expected.

5. Delivery times

Working days are Monday to Friday, excluding UK bank holidays.

Estimated delivery times are calculated from the date of dispatch, not from the date the order is placed. Times are estimates provided by our couriers, not guarantees.

We cannot be held responsible for delays caused by:

  • The courier or its network.
  • Incorrect, incomplete, or out-of-date delivery details provided at checkout.
  • Failed delivery attempts and re-deliveries.
  • Adverse weather, strikes, or other events outside our reasonable control.

Under the Consumer Rights Act 2015, if we have not delivered your order within 30 days of the order date, you have the right to cancel and receive a full refund. Please contact us first so we can look into the delay.

6. Discreet packaging and billing

We understand discretion matters. Every order is sent with the following protections in place:

  • Plain outer packaging — a plain mailer or unbranded box with no reference to Naughty Nest, our trading name, or the nature of the products inside.
  • No product visuals or descriptions on the outside of the parcel.
  • Discreet sender name on the shipping label. The label will not mention "NaughtyNest", "adult", or any product category.
  • Discreet billing on your bank or card statement where supported by your payment method.
  • Order confirmation and dispatch emails use a neutral subject line.

7. Tracking your order

Once your order has been dispatched, we will send you a dispatch confirmation email containing a tracking link. Please allow a few hours for the tracking information to update on the courier's system.

If you have created an account, you can also view tracking from your account area on our Site.

8. Delivery address and accuracy

It is your responsibility to provide a complete and accurate delivery address at checkout, including the correct postcode and any flat or building number.

Once an order has been dispatched, we are not able to change the delivery address. Depending on the courier, you may be able to redirect the parcel using the tracking link.

If a parcel is returned to us because the address was incorrect, incomplete, or the parcel was not collected from a pick-up point within the courier's time window, our Returns & Refunds Policy (Section 5 — Undelivered orders) will apply. A restocking fee of up to 25% may be deducted, and original shipping is non-refundable.

9. Failed delivery attempts

If no one is available to take delivery, the courier will follow its own process — typically leaving a card, attempting redelivery, or taking the parcel to a local pick-up point or locker.

Please collect or redirect your parcel within the courier's holding window (usually 7-14 days). Parcels not collected in time will be returned to us and treated as an undelivered order (see Section 8 above).

10. Damaged, lost, or missing parcels

If your parcel arrives visibly damaged, please:

  • Refuse the delivery if possible, or accept it and note "damaged" with the courier.
  • Take photos of the outer packaging and the contents.
  • Contact us within 48 hours of delivery at contact@naughtynest.co.uk with your order number and the photos.

If your tracking shows your parcel as delivered but you have not received it, please:

  • Check with neighbours, your building's reception, and any safe places where the courier may have left it.
  • Contact the courier directly using the tracking link.
  • If still not located, contact us within 7 days of the delivery date so we can open an investigation with the courier.

If a parcel is confirmed lost in transit, we will arrange a replacement or full refund (your choice).

11. Pre-orders and out-of-stock items

Some products may be available for pre-order. The expected dispatch date will be shown on the product page. If you order a pre-order item alongside in-stock items, the full order will normally be held and dispatched together once everything is ready, unless we agree otherwise with you.

If an item becomes unavailable after you have placed your order, we will contact you to offer either a substitute, a partial dispatch, or a full refund of the affected item.

12. Changes to this policy

We may update this Shipping Policy from time to time. The version that applies to your order is the version published on the Site at the time you place the order.

13. Contact us

For any questions about your delivery or this policy, please contact us at contact@naughtynest.co.uk. We aim to respond within one working day (Monday to Friday, UK time).

DE-DE SOLUTION LTD
Company number: 16841073
VAT number: GB 511 5613 28
Registered office: Flat 1, 12 Hamilton Road, Bournemouth, Dorset, BH1 4EH, United Kingdom